ABN AMRO's award-winning global trade portal, MaxTrad, provides secure, single point access to a full suite of online trade products and value added information and services, including:
- Initiation/advising of letters of credit, collections, guarantees/standby L/Cs, purchase order management, open account, digital trade imaging and document preparation
- Real-time user customized reporting tools, including consolidated reporting for multinationals
- MaxTrax, a free tracking resource that allows trading partners to track the status of a transaction
- Local and cross-border trade content from ABN AMRO
Focus on customer service:
The MaxTrad online support channel adds a whole new dimension to customer service by providing a flexible array of options to obtain information and fill gaps in customers¡¯ understanding of MaxTrad¡¯s functionality and application.
MaxTrad Virtual Agent is an interactive online knowledge base that provides vital information quickly, efficiently and in the customer¡¯s preferred format. Customers can query the Virtual Agent in a conversational, keyword or FAQ format as well as make and prioritise enquiries via e-mail. Customers may also use instant messaging during local business hours.
The online support channel is without peer in the trade services industry and complements the customer service provided by ABN AMRO¡¯s regional service centres around the world.